Refund Policy
Refund Policy – Tiger Woodcraft
Last Updated: 6/05/2025
At Tiger Woodcraft, we take immense pride in crafting high-quality wood slab and epoxy pieces, from stunning tables to custom shop signs. Customer satisfaction is our top priority, and we aim to provide products that exceed expectations. However, we understand that situations may arise where a refund or return is necessary.
Refund & Return Eligibility
We accept refunds and returns under the following conditions:
- Damaged or Defective Items: If your item arrives damaged due to shipping or has a manufacturing defect, please contact us within 15 days of receiving your order. Include photos and a description of the issue, and we’ll assess how best to resolve it—whether through a refund or replacement.
- Incorrect Order: If you receive the wrong item, please notify us within 7 days so we can arrange a return and send the correct product promptly.
- Custom Orders: Due to the personalized nature of custom woodwork, custom orders are non-refundable unless they arrive with defects or damage that occurred before delivery.
Refund Process
- Approved refunds will be processed to your original payment method within 7 business days after receiving the returned item.
- Return shipping costs for non-defective items are the customer’s responsibility.
How to Initiate a Return or Refund
- Contact us through our contact page or call (250) 880 0816 with your order details and photos (if applicable).
- Our team will review your request and provide return shipping instructions, if necessary.
- Once we receive and inspect the item, we will process your refund or replacement accordingly.
We appreciate your trust in Tiger Woodcraft and are committed to ensuring your satisfaction. If you have any questions regarding our refund policy, don’t hesitate to reach out!
